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Cardiff Council

Customer Services Representative (Welsh Essential)
Job Category: Customer Services
Contract type: Permanent
Working hours: Full Time
Department: Resources
Grade: Grade 4
Salary: £19,171 - £21,166
Closing date: 19/06/2019

We currently have an opportunity to join our team of customer service representatives in the Council’s Contact Centre; Connect to Cardiff (C2C) based at Willcox House, Dunleavy Drive, Cardiff Bay.

The highly acclaimed, multi-award winning Contact Centre provides a customer focused response on a range of Council services to the people of Cardiff and other service users. If you are driven by excellent customer service and have a can do attitude then this career opportunity could be for you.

A Customer Services Representative is required to join the team, you will need to be committed to understanding, supporting and advising a wide range of customers who make enquiries concerning all Council services through multiple channels of access (including telephone, web contacts, web chat, e-mail, voice mail and text). Successful candidates should be team players with a good appreciation of maximising the benefits of information technology in a customer-focused environment. The ability to analyse and empathise with customer circumstances and offer accurate, meaningful advice to customers and fellow team members is an important part of the job.

The Contact Centre currently operates between 8:30am – 6pm Monday to Friday and an appropriate shift pattern is in place, however these hours/days may be subject to change.

Full training will be given and no previous experience in a call / contact centre environment is necessary.

Full details of the posts are available on the Job Description and Person specification.

You can complete the application online, to do this go to www.cardiff.gov.uk/jobs

Alternatively you can request a job application pack by contacting Connect to Cardiff on Tel. 029 2087 2087. 

This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg

The successful applicants should be able to communicate effectively in Welsh to Level 4 – Advanced.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

As a large public sector organisation, it is important to us that we support the economic wellbeing of our citizens and that our workforce better reflects the communities we serve.   Therefore, although not a requirement for application, we welcome and encourage applications from under represented individuals:
aged under 25
not in employment, education or training
from our local communities including in particular those from the Cardiff BAME community
able to communicate fluently in Welsh

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