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Before applying please read the following supporting documents. It is particularly important that you read the guidance notes before completing your application.

Cardiff Council

Hub Officer
Job Category: Finance/Revenues/Benefits, Housing, Libraries
Contract type: Permanent
Working hours: Part Time
Department: Housing & Communities
Grade: Grade 4
Salary: £19,171 – £21,166 pro rata
Closing date: 26/06/2019

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our North Hub team. You will have knowledge of housing, benefits, rehousing and other council services. You will assist with the delivery of a high quality library service.  

The successful applicant will be required to work collaboratively with various partner organisations to provide a holistic service to customers.

You will actively assist in promoting digital inclusion and financial inclusion to help customers maximise their income and secure affordable housing.   

You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner. 

The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

For an informal discussion, after reading the job description, please contact Karen Wood on (029) 2087 1060.
Weekend and evening working will be required on a rota basis and location of work may vary.

This post is subject to Disclosure and Barring Service Enhanced checks.

This post is part time and will work 18.5 hours per week.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

As a large public sector organisation, it is important to us that we support the economic wellbeing of our citizens and that our workforce better reflects the communities we serve.   Therefore, although not a requirement for application, we welcome and encourage applications from under represented individuals:
aged under 25
not in employment, education or training
from our local communities including in particular those from the Cardiff BAME community and LGBT+ communities
able to communicate fluently in Welsh

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