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Before applying please read the following supporting documents. It is particularly important that you read the guidance notes before completing your application.

Cardiff Council

Tenancy Sustainment Assistants
Job Category: Housing
Contract type: Permanent
Working hours: Full Time
Department: Communities Housing & Customer Services
Grade: Grade 4
Salary: £18,319 - £20,541
Closing date: 23/01/2019

Cardiff Council aims to provide a high quality, accessible service. We currently have two vacancies for Tenancy Sustainment Assistants.

To identify tenants and leaseholders who require Personal Emergency Evacuation Plans; and to ensure that Evacuation Plans are completed and managed for residents/leaseholders.

To provide advice about tenancy and leaseholder conditions, ensuring that tenants/leaseholders receive the support they need to maintain their tenancies/leases.

To deal with any identified Tenancy Team fire safety actions.

To support the Tenancy Sustainment Officers in helping tenants with complex personal needs maintain their tenancies by providing an intensive housing management service.
You will have experience of working within a housing related environment and of using new technology; experience of working with customers and visiting them in their own homes would be an advantage.
You will need to have good communication and customer care skills and will be able to deal with disputes in a positive and constructive manner. You should also have the ability to work as part of a team, and able to follow complex procedures.
Knowledge of housing law would be an advantage but are not essential.
For an informal discussion, after reading the job description, please contact Jessica Ellwood on 02920 537268.

These posts are subject to Disclosure and Barring Service Enhanced checks.

These vacancies are suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

As a large public sector organisation, it is important to us that we support the economic wellbeing of our citizens and that our workforce better reflects the communities we serve.   Therefore, although not a requirement for application, we welcome and encourage applications from under represented individuals:
aged under 25
not in employment, education or training
from our local communities including in particular those from the Cardiff BAME community
able to communicate fluently in Welsh

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