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Cardiff Council

Tenancy Sustainment Officer
Job Category: Housing
Contract type: Temporary
Working hours: Full Time
Department: Communities Housing & Customer Services
Grade: Grade 6
Salary: £23,866 - £28,221
Closing date: 22/01/2019

Cardiff Council aims to provide a high quality, accessible service.  There is currently a vacancy for a Tenancy Sustainment Officer.
The successful applicant will work proactively to help tenants with complex personal needs maintain their tenancies by providing an intensive housing management service. By using direct interventions and offering appropriate advice both face-to-face and over the telephone. 
You will have experience of working within a housing related environment and of using new technology; experience of working with customers and visiting them in their own homes would be of an advantage.
You will need to have good communication and customer care skills and will be able to deal with disputes in a positive and constructive manner. You should also have the ability to work as part of a team, with the ability to follow complex procedures.

For an informal discussion, after reading the job description, please contact Jessica Ellwood on (029) 20537 268

This post is subject to Disclosure and Barring Service Enhanced checks.

This post is temporary until 30/09/2019.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body. 

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

As a large public sector organisation, it is important to us that we support the economic wellbeing of our citizens and that our workforce better reflects the communities we serve.   Therefore, although not a requirement for application, we welcome and encourage applications from under represented individuals:
aged under 25
not in employment, education or training
from our local communities including in particular those from the Cardiff BAME community
able to communicate fluently in Welsh

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