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Cardiff Council

Supported Accommodation Officer (x5 posts)
Job Category: Housing
Contract type: Permanent
Working hours: Full Time
Department: Housing & Communities
Grade: Grade 6
Salary: £23,866 - £28,221
Closing date: 23/01/2019

The position of Supported Accommodation Officer has become available within the Hostels & Support Services section of Assessment & Support. 

Hostels & Support Services is made up of Ty Tresillian, Ty Greenfarm, Litchfield Court, Adams Court, the Rough Sleepers Project, Outreach Services, a peripatetic Supported Accommodation Project (SAIL) and Refugee support with the remit of providing accommodation and support for homeless individuals and families (and those at risk of homelessness) as part of the Authority’s Homelessness Temporary Accommodation provision and operating a 24 hour advice service for vulnerable people in crisis. 

The successful candidate will be part of a high quality support service for people who are homeless or at risk of being homeless in Cardiff.  Based at either Litchfield Court or Adams Court you will assist the Hostels Services and Support Manager in the general running and development of the Hostels & Support Service, and with operational issues across the wider service area.

Duties will include assertive case management, housing management, finance and administration and working with a number of partners to deliver effective support.  There will also be a requirement to work peripatetically to offer support to SAIL and Refugee clients.

The role will include working as part of a rota system in a 24 hour staffed supported accommodation environment, which will cover 9am to 7pm Monday to Friday. 
Whilst, at any given time, the post holder will primarily undertake their duties at one of the schemes, the successful applicant will have to provide occasional cover at the other scheme as is reasonably required.

You will also be required to respond to the needs of the service area and their own development needs by relocating their main place of work across the schemes as necessary.

You must demonstrate a commitment to providing a high quality customer service, experience of working with similar service users to those accessing the hostels services, good IT skills and an ability to actively lead and support staff.

Excellent communication skills as well as an understanding of the issues faced by homeless people are essential for this role. 

An understanding of ACE (adverse childhood experiences) and PIE (psychologically informed environment) would also be advantageous.

For an informal discussion about this post please contact Rebecca Callaghan, Tel. (029) 20873433.

These posts are subject to Disclosure and Barring Service Enhanced checks.

These vacancies are suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

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