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Before applying please read the following supporting documents. It is particularly important that you read the guidance notes before completing your application.

Cardiff Council

Hub Officer (Welsh Essential)
Job Category: Admin/Clerical, Finance/Revenues/Benefits, Customer Services, Youth and Community/Neighbourhood Learning, Housing, Education - Professional/Support
Contract type: Temporary
Working hours: Full Time
Department: Housing & Communities
Grade: Grade 4
Salary: £18,319 - £20,541
Closing date: 23/01/2019

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our team at Central Library Advice Hub.  This is to cover maternity leave for 12 months.

Applicants should have proficient knowledge on the Housing Benefit & the Council Tax Reduction scheme.  Ideally you will also have experience of providing Housing related advice and support. You will actively assist in promoting digital inclusion and financial inclusion to help customers maximise their income, and secure affordable housing.

You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

The ability to speak welsh is essential.

For an informal discussion, after reading the job description, please contact John Bladen Tel. (029) 20871409 or JBladen@cardiff.gov.uk
Weekend and evening working will be required on a rota basis and location of work may vary.

This post is subject to Disclosure and Barring Service Enhanced checks.

This post is temporary to cover maternity leave until 22nd December 2019 or until the return of the post-holder.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body. 

The successful applicants should be able to communicate effectively in Welsh to Level 4 – Advanced

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

As a large public sector organisation, it is important to us that we support the economic wellbeing of our citizens and that our workforce better reflects the communities we serve.   Therefore, although not a requirement for application, we welcome and encourage applications from under represented individuals:
aged under 25
not in employment, education or training
from our local communities including in particular those from the Cardiff BAME community

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