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Before applying please read the following supporting documents. It is particularly important that you read the guidance notes before completing your application.

Cardiff Council

Advice Officer
Job Category: Admin/Clerical, Finance/Revenues/Benefits, Customer Services, Housing, Libraries
Contract type: Temporary
Working hours: Part Time
Department: Communities Housing & Customer Services
Grade: Grade 4
Salary: £18,319 - £20,541
Closing date: 22/01/2019

An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our Into Work Advice Service Team on a part-time basis (18.5 hrs).

The successful applicant will help provide a professional face to face service to give practical help in job seeking skills, job applications and assisting clients to produce relevant, appropriate and professional CV’s to assist clients to get ‘back to work’.
You will have experience of working in a Benefits or job seeking related environment.

You will have experience of working with customers on a face to face basis and a commitment to providing a high quality customer service. You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

You will assist to encourage financial and digital inclusion by providing practical assistance to help customers ‘get on-line’.

You will work well in a team, have excellent communication skills and have a flexible approach.

The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

For an informal discussion, after reading the job description, please contact Tony Wakeham on (029) 20 873 549.

Evening working may be required on a rota basis.

This post is subject to Disclosure and Barring Service Enhanced checks.

This post is temporary until 31/03/2019.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body. 

This post is part time and will work 18.5 hours per week.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

As a large public sector organisation, it is important to us that we support the economic wellbeing of our citizens and that our workforce better reflects the communities we serve.   Therefore, although not a requirement for application, we welcome and encourage applications from under represented individuals:
aged under 25
not in employment, education or training
from our local communities including in particular those from the Cardiff BAME community
able to communicate fluently in Welsh

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