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Before applying please read the following supporting documents. It is particularly important that you read the guidance notes before completing your application.

Cardiff Council

Hub Officer
Job Category: Housing
Contract type: Temporary
Working hours: Full Time
Department: Communities Housing & Customer Services
Grade: Grade 4
Salary: £18,319 - £20,541
Closing date: 22/02/2019

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our West Hub team based in the Llandaff North & Gabalfa Hub and Fairwater Hub on a temporary basis. The post is temporary until January 2020.

You will have knowledge of housing, benefits, rehousing and other council services. You will assist with the delivery of a high quality library service. The successful applicant will be required to work collaboratively with various partner organisations to provide an holistic service to customers.

You will actively assist in promoting digital inclusion and financial inclusion to help customers maximise their income and secure affordable housing.   

You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner. 

The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

For an informal discussion, after reading the job description, please contact Jamie Eidman on (029) 20 785588/ 02920 785583.

Weekend and evening working will be required on a rota basis and location of work may vary.

This post is subject to Disclosure and Barring Service Enhanced checks.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body. 

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

As a large public sector organisation, it is important to us that we support the economic wellbeing of our citizens and that our workforce better reflects the communities we serve.   Therefore, although not a requirement for application, we welcome and encourage applications from individuals:
aged under 25
not in employment, education or training
from our local communities including in particular those from the Cardiff BAME community
able to communicate fluently in Welsh

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